Freshness & Refund Policy

If a delivered item arrives damaged, missing or below our quality standard, contact us within 24 hours. For shipped items, report visible carrier or package damage within 48 hours and keep the packaging while we review the claim.

Eligible resolutions include item refund, partial refund or store credit. Prepared foods, meat, seafood, frozen and perishable products cannot be returned to the store for food-safety reasons, but quality concerns will be reviewed promptly.